Felice restaurant façade in Astana at night — illuminated arched windows and signage

Projects — Hospitality

Felice Restaurant, Astana

Role
PM + supply
Format
One contract for the whole interior
Year
2017client since 2017

Object

A premium-class Italian restaurant in Astana: a panoramic hall above the river, the olive and music halls, a private dining room, a cigar room, a bar area, a terrace and seven washrooms.

The interior is bespoke and material-heavy — curved ceiling planes, veneered walls, stained-glass panels, hand-assembled light fittings. Each zone runs on its own set of materials and its own furniture; a single specification covering the whole venue does not exist here.

For a contractor that is not one order but a hundred and two line items bought simultaneously in seven countries, where one late line stops the finishing of an entire zone.

The interior is the work of the project's designer, and DIVIO claim no authorship of it. Our role began where the drawing ended: turning an author's decision into a specification, finding the makers for it, and delivering without losses in shade or texture.

Felice restaurant panoramic hall by day — curved ceiling with decorative branches, jar-shaped fixtures, river view

Task

The client closed the whole interior with one contract. Everything except construction went through DIVIO.

Behind that contract sit twenty-four manufacturers: a parquet mill in Austria, a stone-veneer maker in Germany, a furniture works in Italy, a casting and metalwork shop and a furniture maker in Russia, a concrete producer in Belarus, seventeen factories in China and a stone works in Astana. The alternative was twenty-four contracts, twenty-four shipments and twenty-four lead times for the client to align with the installation schedule.

DIVIO took project management and sourcing end to end: selection, purchase direct from the manufacturer, sample sign-off, international logistics, and deliveries aligned with the installation schedule. Installation was carried out by the client's contractors, using materials and specifications prepared by DIVIO.

Selection started in March 2017 and the orders went out across April and May — stone veneer on 21 April, parquet on 5 May, tables on 17 May, stone on 31 May. The countries and volumes below come from the actual contracts, order confirmations and specifications of that year.

102

Line items in the sourcing specification — from parquet and stone veneer to the dummy books in the bar display.

24

Manufacturers and workshops inside the supply contour. For the client — one contract.

7

Countries of production: Austria, Germany, Italy, Russia, Belarus, China, Kazakhstan. Selection and sample sign-off before shipment.

Supply routescategories per country
AustriaWeitzer Parkett flooring — 310 m², two collections1 sourcing categories
GermanySlate-Lite stone veneer — 55.8 m², natural slate1 sourcing categories
ItalyVela Arredamenti table bases and tops — 68 tables1 sourcing categories
RussiaBronze casting and metalwork made for the project; The IDEA case goods, St Petersburg2 sourcing categories
BelarusWall-mounted concrete planters with integrated lighting1 sourcing categories
ChinaFurniture, lighting, porcelain stoneware, sanitary ware, décor, service accessories — 17 factories6 sourcing categories
KazakhstanNatural stone fabrication; mirrors; Acousto acoustics; Alumplintus aluminium elements4 sourcing categories

Countries, volumes and the manufacturer count come from the actual contracts, order confirmations and specifications.

Sourcing

Some items cannot be bought — they are made for the project.

The branch-shaped door handles were cast, forged and assembled in a workshop from the interior designer's drawings: up to 1500 mm tall on 2900×600 mm leaves — some pieces in bronze, others in patinated stainless steel. Twelve sets for single-leaf doors, three for double, plus eleven wall-mounted plant bowls Ø300 mm and a ceiling branch installation sized to the ceiling recess. The pattern repeats the branches on the ceiling and in the stained glass. No serial equivalent exists.

Everything else was selected in the country of production. Every item with a colour or a texture went through a physical sample sign-off: the shade of the velvet, the ash stain matched to an approved walnut sample, the clarity of the crystal, the evenness of the galvanised bronze. That closes the risk which in a premium interior costs more than logistics — shade and texture drifting between batches of the same material.

With natural stone the risk is not closed but accepted. The German stone-veneer supplier states it in the offer itself: variation in colour, texture and pattern cannot be ruled out, because the material is natural. Fifty-five square metres of slate on a flexible backing were accepted on that tolerance deliberately — the alternative is a printed imitation, and on a venue of this level it shows.

Not everything is worth shipping. The bar, reception desk and cigar-room worktops and fronts — polished onyx and white marble 20 mm thick, 7.78 m² across six pieces cut to specific dimensions — were bought and fabricated in Astana: a local works takes on both fabrication and installation, and the lead time and breakage risk over a 4000 km leg are out of proportion to any saving on the slab.

Engineering requirements travelled in the same contour. Weitzer Parkett flooring in commercial use requires a protective finish applied on site immediately after installation and cleaning — a manufacturer's condition rather than a recommendation, and it went into the contractor's specification together with the material.

Branch-shaped handles on veneered door leaves at Felice restaurant — cast and forged for the project
Made for the project: branch handles up to 1500 mm tall on 2900×600 mm leaves. Some pieces cast in bronze, others in patinated stainless steel, all to the designer's drawings — 12 sets for single-leaf doors, 3 for double. No serial equivalent exists.

A standalone service

Sourcing under project management

Material selection, purchase direct from the manufacturer, sample sign-off, specifications for the contractors, logistics and deliveries aligned with the installation schedule.

Discuss sourcing

Outcome

The restaurant opened in 2017. The client stayed with DIVIO: in 2019 case goods for a fit-out extension were bought through the same contour.

The project took the company beyond engineering infrastructure. Direct contracts with manufacturers in Austria, Germany, Italy, Russia, Belarus and China were built for Felice, along with local cooperation on stone and mirrors; this is also where the working method took shape — selection at the factory, sample sign-off before shipment, one specification for the client's contractors.

The same contour is available to any premium venue: a boutique hotel, an executive office, a private residence. One contract instead of twenty-four, a transparent budget, purchase control at every stage.

DIVIO's role
Project management and full interior sourcing
Out of scope
Interior design — the project's author; construction and installation works — the client's own contractors
Parquet
Weitzer Parkett, Austria: WP 450 Fumed Oak ProStrong — 91 m², WP Charisma 1-Strip Oak Alpine Sun — 218 m²
Tables
Vela Arredamenti, Italy: 68 cast-iron bases, matt bronze galvanised finish, adjustable feet; tops in five formats
Casting and metalwork
Russia, made for the project: branch handles up to 1500 mm, 11 wall-mounted plant bowls Ø300, a ceiling branch installation. Cast bronze and patinated stainless steel
Dining furniture
China: 92 ash-frame chairs, 17 bar stools, 46 armchairs and sofas in velvet and full-grain leather, a 3000×900 mm slab bar table
Case goods
The IDEA, St Petersburg: THIMON chests — veneered MDF on a solid oak frame
Lighting
23 items from five factories: bronze-and-crystal chandeliers, LED clouds on an RGB controller, 285 spots (dimmable in the halls, non-dimmable in the kitchen)
Stone veneer
Slate-Lite Jade Green, Germany: natural slate on a flexible backing, 1220×610 mm sheets — 75 sheets, 55.8 m²
Natural stone
Polished onyx and white marble, 20 mm — bar, reception desk and cigar-room worktops and fronts: 7.78 m² across six pieces. Fabricated and installed by a stone works in Astana
Porcelain stoneware
600×600 floors, 600×300 walls, terrace, 300×300 terracotta, 800×800 wall décor
Sanitary ware
Black-series sets for seven washrooms: mixers, hygienic showers, dispensers, holders
Mirrors
Fabrication and installation — Kazakhstan; decorative bronze mirrors — China
Décor
Sculpture, ceiling and wall installations, frames, bar display styling
Landscape forms
Belarus: wall-mounted concrete planters with integrated lighting, 1500×500×500 mm
Acoustics
Dining-room sound absorption — the Acousto line, Kazakhstan
Aluminium elements
The Alumplintus line, Kazakhstan
Support
Specifications and tender packages, sample sign-off before shipment, international logistics, deliveries aligned with the installation schedule

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